Privacy Policy

Last updated: 17 July 2026

Claim Flow Test respects your privacy. This notice explains how the business uses personal information collected through this website, including enquiries, customer accounts, orders, bookings and marketing preferences.

1. Who is responsible for your information?

Claim Flow Test is responsible for the personal information it collects about its customers through this website.

2. Information we may collect

• Your name, email address, telephone number and delivery or booking details.
• Order contents, collection or table details, booking times, customer messages and offer codes.
• Optional allergy or intolerance information you choose to provide.
• Customer account details, marketing preferences and push-notification subscriptions.
• Technical and security information needed to operate the website, remember your basket and prevent misuse.

Payment card details are entered into Stripe's secure payment service and are not stored by Claim Flow Test or SiteSoup.

3. Why we use your information

• To accept, prepare, deliver or make available your order.
• To manage bookings, table service, collections and virtual queues.
• To contact you about an order, booking, enquiry or important service update.
• To maintain customer accounts, apply offers and provide requested notifications.
• To send marketing only where you have chosen to receive it.
• To meet accounting, tax, safety and other legal obligations and to protect the service from fraud or misuse.

4. Our legal reasons for using information

We normally use your information because it is necessary to provide an order or service you requested, to meet a legal obligation, or for legitimate business interests such as security and customer support. We rely on your consent for optional marketing, push notifications and any optional allergy or intolerance details you provide. You can withdraw consent at any time, although this will not affect earlier lawful use.

5. Who information is shared with

Information is shared only where needed with trusted service providers, including SiteSoup for website, ordering and account services; Stripe for card payments; and providers used to deliver email or push notifications. It may also be shared with professional advisers, authorities or emergency services where required by law or necessary to protect someone.

6. How long information is kept

Information is kept only for as long as reasonably needed for the purpose it was collected and to meet legal, accounting, safety or dispute-resolution requirements. Order and payment records may need to be retained for several years. Marketing details are kept until you unsubscribe or the business no longer needs them.

7. Cookies and device storage

This website uses strictly necessary cookies or similar device storage for security, login sessions, baskets, checkout and customer preferences. These are needed to provide features you request. If non-essential analytics or advertising technologies are introduced, they should not be used until you have been given clear information and an appropriate choice.

8. Your rights

Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, transfer, or object to certain uses. You can unsubscribe from marketing at any time. Contact Claim Flow Test using the details above to make a request.

You may also raise a concern with the UK Information Commissioner's Office at ico.org.uk.

9. Changes to this notice

Claim Flow Test may update this notice when its services or legal obligations change. The latest version will be published on this page.